Privacy Policy

Last updated: June 2026

Farmstay Chakkikavu ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or make a booking with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number.
• Booking Information: Check-in/check-out dates, number of guests, accommodation preferences and any special requirements.
• Communication Data: Messages you send via our contact or enquiry form.
• Usage Data: Information about how you interact with our website (collected via cookies — see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Process and manage your booking or enquiry.
• Communicate with you about your stay (confirmation, updates, reminders).
• Improve our services and website experience.
• Send you occasional updates or offers (only if you have consented).
• Comply with legal obligations.

3. Sharing of Information

We do not sell, trade or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist us in operating our website or conducting our business (e.g. email service providers), subject to confidentiality agreements.
• When required by law or to comply with legal proceedings.
• To protect the rights, property or safety of Farmstay Chakkikavu or our guests.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for a period of 3 years for accounting and legal purposes.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to legal obligations.
• Withdraw consent to marketing communications at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 9.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: To understand how visitors interact with our site (e.g. Google Analytics). These are anonymised and help us improve the website.
• Advertising cookies: If you arrive via a Meta (Facebook/Instagram) or Google ad, those platforms may set cookies to measure ad performance. We do not control these cookies — please refer to Meta's and Google's privacy policies.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website may include links to third-party websites (e.g. Pinch of Idukki, YouTube, Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.

We use Google Analytics and may use Meta Pixel for advertising purposes. These services may collect data in accordance with their own privacy policies.

8. Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure or loss. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us:

Farmstay Chakkikavu
Chakkikavu, Kerala
hello@yourdowntime.in

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page. We encourage you to review this policy periodically.